+386 059 344 100 hotel@betnava.si

General payment policy

By completing any kind of reservation – via telephone, mail, OTA Chanel, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below.


Check-in
14:00 – 23:00 hours

Check-out
until 11:00 hours

 

Early Check-in
In case of early Check-in (before or at 12. hours) an additional payment at the rate of 100% room value per night is being charged.

 

Late Check-out
In case of late Check-out after 11.00 AM an additional payment at the rate of 100% room value per night is being charged.
Please pay your kind attention to the fact that early Check-in and late Check-out can be provided only subject to free rooms availability.

 

Cancellation
If cancelled up to 2 days before date of arrival, no fee will be charged.
If cancelled later, 100 percent of the first night will be charged.
In case of no-show, the total price of the reservation will be charged.


Children and extra beds
All children under 5 years stay free of charge when using existing beds – sharing beds with their parents.
Maximum capacity of baby cots in a room is 1. Surcharge for baby cot is 10,00 € per day. Baby cots are upon request and need to be confirmed by the hotel.


Pets
Pets are allowed in the hotel with surcharge of 10,00 €  per pet, per day. At the reservation should be clearly said or written that a pet will be accompanying the guests. Pet allowed rooms are upon request and need to be confirmed by the hotel.


Accepted credit cards
• Visa
• Euro/Mastercard
• Maestro

The hotel reserves the right to pre-authorise credit cards prior to arrival.

In case guest or subscriber makes a non refundable reservation hotel will charge the guest full amount of the reservation on the day of recived reservation. It is not possible to change or cancel a non refundable reservation. In case of modification or no show of such reservation hotel will not return prepaid amount to guest and it is also not transferable to a subsequent stay.

 

Smoking Policy

In line with Slovenian legislation, Betnava hotel Maribor**** operates a NO SMOKING policy within all interior areas of the Hotel, including: guest bedrooms, public areas and corridors. For resident guests who do not comply with our NO SMOKING policy, a charge of 200 Euros will be added to their bill to facilitate the cost of cleaning all soft furnishing to remove the odour of tobacco. Designated smoking areas have been allocated within the Hotel outdoor grounds - please enquire upon check in. We appreciate your co-operation with this No Smoking Policy.

 

Car parking

A parking place at the car park is provided free of charge. The Hotel is not liable for damage suffered by a Guest’s car by other cars present at the car park and at the Hotel area.

 

Safety
The Guest is forbidden to keep highly inflammable items in a room, to bring materials and items dangerous to life and health of people to the Hotel territory, to use a room for unlawful purposes.
The Hotel is not liable for shortage, damage or loss of moneys, currency values, securities, jewellery and other valuables of the Guest not placed into a safe provided to the Guest.

 

Hotel Property
The Guest is bound to take care of the Hotel property. In case of loss or damage of the property, the Guest shall reimburse the damage according to the Price List for loss or damage of the Hotel property. The Guest is also liable for all actions of his/her visitors at the Hotel territory and for the damage incurred to the Hotel property by members of his/her family and visitors. The Hotel is entitled to write the amount equal to the damage incurred to the Hotel property off the Guest’s credit card and after the Guest’s departure from the Hotel – that includes also usage of items in the mini bar.

 

Confidentiality
The Hotel complies with confidentiality rules. The Hotel may request personal data of the Guest, such as: Guest’s name and contact information, date of birth, credit card details, arrival and departure dates, Guest’s preferences during accommodation at the Hotel. Personal data of the Guest can be used with the purpose of rooms reservation. Guest’s personal data can also be used for improvement of the Hotel service quality and marketing research. The information can be presented to third parties in exceptional cases, stipulated by applicable legislation of Ukraine only by the Guest’s consent.

 

Information about city/tourist tax

City tax, also sometimes called tourist tax is compulsory: it applies to everybody (except for children younger than 18) and is collected by the owner of the accommodation. The amount of city tax is the same in every hotel and accommodation in Maribor – 1,27 € per person per day and it is not included in the basic price of overnight stay / room.

 

 

 

GENERAL BUISNESS CONDITIONS - third parties


General Buisness Conditions apply to all subscribers (guests) of  Betnava hotel Maribor services who order hotel services for themselfs or for their contracting partner. Contractual relation between subscriber and Betnava hotel Maribor (company 5 START d.o.o.) is valid from the moment hotel recives written conformation of order of services (e-mail is sufficent) from subscribers side and hotel acknowladges the latter (by e-mail). It is considered that with this action guest fully accepts General Buisness Conditions.

 

Room Availability and Overbooking

Limited numbers of suitable rooms may be allocated to rates, packages or promotions and, when these allocations are taken up, remaining available rooms may be offered at a greater price. Rates are not applicable to groups (more than 10 rooms). In the event, or unforeseen circumstance of the Hotel being overbooked, or being unable to hold rooms consistent with this room hold policy, the Hotel will accommodate guests at its expense, at a comparable or higher category Hotel in the area for the oversold night(s).

 

Modification or cancellation

For any modification or cancellation of reservation you can contact directly the reception of  Betnava hotel Maribor (E:hotel@betnava.si, T: 059344100). Subscriber or guest can change or cancel his reservation no later than 3 days (72 hours) before estimated time of arrival which is stated on the confirmation of  reservation. In case reservation is not cancelled whitin specified period of time or if guest does not check in the hotel, he will be charged 100% of full reservation amount.



If reservation is not secured with credit card as a guarantee and the subscriber of hotel services is a company, an institution, an association, a cooperative etc. (ordering in the name of its buisness partners and employees) hotel will in case of unpaid reservation charge the subscriber (a company, an institution, an association, a cooperative etc.) full cost of this stay. Hotel will also charge a subscriber (a company, an institution, an association, a cooperative etc.) full cost of reservation amount in case reservation is not modified or cancelled in time.



In case of early departure hotel is not obligated to return the cost of early departure to a guest.



This General Conditiones are subject to a Slovenian legislation. The parties agree that any dispute that may arise will be resolved by the Maribor District Court.




All stated prices which are enshrined in our offers and on our web page are expresed in euros (€, EUR) and include VAT.

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