+386 059 344 100 hotel@betnava.si

General payment policy

GENERAL BUISNESS CONDITIONS

General Buisness Conditions apply to all subscribers (guests) of  Betnava hotel Maribor services who order hotel services for themselfs or for their contracting partner. Contractual relation between subscriber and Betnava hotel Maribor (company 5 START d.o.o.) is valid from the moment hotel recives written conformation of order of services (e-mail is sufficent) from subscribers side and hotel acknowladges the latter (by e-mail). It is considered that with this action guest fully accepts General Buisness Conditions.


Guarantee with credit card is required for all recived reservationes. In case guest or subscriber makes a non refundable reservation hotel will charge the guest full amount of the reservation on the day of recived reservation. It is not possible to change or cancel a non refundable reservation. In case of modification or no show of such reservation hotel will not return prepaid amount to guest and it is also not transferable to a subsequent stay.



For any modification or cancellation of reservation you can contact directly the reception of  Betnava hotel Maribor (E:hotel@betnava.si, T: 059344100). Subscriber or guest can change or cancel his reservation no later than 3 days (72 hours) before estimated time of arrival which is stated on the confirmation of  reservation. In case reservation is not cancelled whitin specified period of time or if guest does not check in the hotel, he will be charged 100% of full reservation amount.


If reservation is not secured with credit card as a guarantee and the subscriber of hotel services is a company, an institution, an association, a cooperative etc. (ordering in the name of its buisness partners and employees) hotel will in case of unpaid reservation charge the subscriber (a company, an institution, an association, a cooperative etc.) full cost of this stay. Hotel will also charge a subscriber (a company, an institution, an association, a cooperative etc.) full cost of reservation amount in case reservation is not modified or cancelled in time.


In case of early departure hotel is not obligated to return the cost of early departure to a guest.


This General Conditiones are subject to a Slovenian legislation. The parties agree that any dispute that may arise will be resolved by the Maribor District Court.


All stated prices which are enshrined in our offers and on our web page are expresed in euros (€, EUR) and include VAT.

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